Terms & Conditions

Delivery and Terms and Conditions of Sale

 

The following terms and conditions of trading apply to all transactions within this company. Should you have any questions on our terms and conditions as detailed below please contact our Customer Service Department.
 
Value Added Tax
The prices shown in this catalogue exclude VAT.
Please contact us to check lead time of your required product before ordering.
VAT will be charged at the appropriate rate on all applicable products and shown separately on your invoice.
Eligible bodies and members of the public with chronic illness or disability may be subject to VAT exemption. VAT exemption forms are available on request. We regret VAT cannot be credited at a later date if the required VAT exemption declaration is not received at time of ordering. VAT exemption cannot be claimed on orders received by telephone.
 
Eligibility decleration by a disabled person for vat exemption form : Please check your eligibility before signing and forwarding the sheet.
 
VAT Exemption By A Disabled Person
Packing, Carriage & Handling Charges
 carriage is charged at £40.00 plus vat on all UK Rotalite orders * ( excluding Scottish Highlands, Channel Islands, Northern Ireland ) for excluded locations and international carriage please contact customer services for a quotation.
carriage is charged at £15.00 plus vat for all Rotalite accessory orders.
Orders
All orders for stocked items will normally be delivered within 2-3 working days of order receipt. 
 
Payment
Payment is to be made at the time of purchase.
 
Title to Goods
Ownership (title) of the goods only passes to the purchaser on full payment.
Availability of Goods
Goods contained in this catalogue are offered subject to availability. Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise you on our despatch documentation and endeavour to supply the item as soon as possible.
Notice of Damage, Defect, Non Delivery, or Incorrect Delivery
If upon receipt, the goods arrive damaged, incomplete, incorrect or there is a shortage against the quantities specified on the delivery note, notification must be made to us within three working days, quoting your customer number and the delivery note number.
Should an expected consignment or part consignment not arrive, notification must be made to us within 10 working days of the invoice date. Any claims made outside this period may not be accepted.
Refused deliveries – We reserve the right to retain the carriage charge paid plus 20% handling charge on all consignments which are refused delivery and returned to us without justification or due to customer error.
Return of Goods
The Company is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.
For the company to consider the return of goods in these circumstances, the goods must be in as new re-saleable condition and packaged in their original packaging.
In cases when authorisation to return is agreed, the company will then issue a returns authorisation number. A 20% handling and administration charge (or minimum £10.00 whichever is the greater) of the returns value will be made. However, if the date we receive a request to return exceeds one calendar month from when the goods were despatched we regret return will not be accepted.
No attempt should be made to return any goods without prior authorisation. We do not accept liability for unsolicited returns.
Goods returned to the company in a non-saleable condition as a result of customer usage or neglect will be paid for in full by the Customer.
In the event of a query, contact our Customer Services Department
Description
The Company is continually seeking to improve the quality and value of its goods and services. Whilst every care is taken to ensure illustrations and descriptions within the catalogue are accurate and informative, we do reserve the right, if appropriate, to change specifications or improve our products.
Guarantee
A standard 6 month guarantee applies to all items, unless otherwise stated to be longer.
 
Complaints
Should the customer wish to formally complain, they should write to the Customer Service Manager. The complaint will be promptly acknowledged and should the complaint not be resolved within five working days the company will provide regular feedback until full resolution.
Force Majeure
The company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control, including but not limited to an act of God, war, terrorism, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials.
Should any such event occur, the Company might cancel or suspend any contract without incurring liability for any loss or damage caused.
 
Rotalite is a trading name of Allspeed Engineering Ltd , . Registered Office: Unit G13, Imex Enterprise Park, Wigwam lane, Hucknall, Nottinghamshire, NG15 7SZ.
 
Company registration number . 4534220
 
VAT number. 804286536